FAQ

Soy Wax is non-toxic and cleaner-burning, being made with no toxins, carcinogens, or pollutants which means our products are less likely to trigger allergies. As a vegetable-based wax, it does not give off any harmful byproducts or produce black soot that can stain walls and curtains like the other leading waxes. 

Soy wax has a lower melting point than paraffin wax and because of this, soy candles will burn slower and longer than paraffin candles. Oils evaporate better from a larger surface area and with the lower heat and larger melt pool soy wax creates a scent that will be that much stronger and more pleasant.  

Soy wax is easier to clean as it is biodegradable. It can be easily cleaned up with soap and water.

Soy Wax is Natural, Renewable and Vegan derived from the soybean. This wax is a hydrogenated vegetable oil that turns into a solid at room temperature. 

It's quite common for soy candles to exhibit cracks or develop rough tops after burning. This is a natural occurrence that is associated with soy wax. The occurrence arises because the hot wax cools at varying rates, resulting in these surface irregularities. Importantly, this is a positive indicator that your candle is made from 100% natural organic soy wax without any added waxes or additives.

The initial burn of a candle, especially when the wick has never been lit before, can be a bit trickier. A useful technique is to tilt the candle at an angle and allow the flame to draw across the entire length of the wick. When lighting the candle for the first time, it's essential to let it burn until the wax melts and covers the entire surface. This practice helps prevent tunneling and ensures an even burn throughout the candle's lifespan.

Leaving a candle wick long can result in a larger flame, causing more wax to melt and providing the candle with an excessive amount of fuel. This abundance of fuel can lead to incomplete combustion, subsequently generating more soot that can blacken and soil the candle container. It can also reduce the overall lifespan of your candle compared to our estimated burning time, which has been carefully calculated based on properly trimmed wicks. To ensure optimal candle performance, always refer to our provided burning instructions before lighting your candles.

To address tunneling in your candle, you can take the following steps: Cover the candle's top with aluminum foil, leaving a roughly 1-inch wide opening or a size that allows the foil to remain above the candle's surface. Light the candle with care and allow it to burn for a few hours. After this initial burn, you should notice that the tunneling is less significant. This is due to candles having a "wax memory."

It's crucial, especially during the first burn, to let the candle burn until the wax melts across the entire surface. This practice not only prevents tunneling but also ensures an even burn throughout the candle's lifespan.

While our sculptural candles are primarily designed for decorative purposes, if you do decide to light them, please be aware that burn times may vary due to the irregular shapes and sizes of our designs.

Sculptural candles are the total opposite of jar candles. In sculptural candles, the candle itself serves as both the artwork and the vessel, resulting in a distinctive burning experience. The flame is intended to create a hollow space within the candle, and the extent of hollowness can vary across our diverse designs.

Yes, wax drip is a normal and expected occurrence when using sculptural candles. After the wax has cooled, you can easily remove any excess wax from your tray or candle holder. We recommend consulting our provided burning instructions before lighting your candles to ensure a safe and enjoyable experience.

Don't worry; this situation can happen to anyone! If you find that your candle only lights for a brief period, a quick fix is to use a napkin to absorb some of the excess melted wax. This should help restore its normal burning pattern. If your candle isn't lighting at all, you can try scraping away a bit of the wax around the wick and then attempt to light it again. The wax serves as the fuel for the wick, and sometimes there's an excess of fuel preventing the candle from igniting properly.

Since our sculptural candles are meticulously handmade and poured by hand, it's important to note that they may exhibit slight imperfections and natural color variations. Additionally, you might observe small white marks referred to as 'frosting.' These characteristics are part of the inherent charm of handcrafted candles and contribute to their unique appeal.

On occasion, candles may develop frosting, a natural occurrence that is more common in soy wax candles and particularly in colored ones. This happens as the wax seeks to revert to its natural state, leading to the formation of crystalline patterns. It's important to understand that frosting is purely cosmetic and does not impact the candle's performance in any way.